| Huntsville Restaurant Review--Nikko Japanese Restaurant | |
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Restaurant: Nikko Japanese Restaurant
6565 Highway 432 So. Hampton Cove
256-536-3690
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From: James
Rating:
The building, gardens and
atmosphere look incredible and my wife (who moved here from Japan five years
ago) didn't have to see the sign, she knew it was Japanese right away. We
planned a Friday night date there and were very displeased. We expected
quiet and relaxed atmosphere. Here's what we got:
1) Seated by an emergency exit that was blocked by stacks of chairs and
hi-chairs.
2) The waiter made us feel weird when we only wanted water (not alcohol).
3) The waiter came five times in the first ten minutes, each time surprised that
we weren't ready to order. He took the unwelcome liberty of reaching into
my wife's menu to point out what she should get. My wife politely
commented that she didn't like what he had chose and being Japanese, she knew
what her favorites on this menu would be. The waiter suggested she was
wrong and should try it anyway.
---By this time, our quiet date has turned into a constant battle with the
waiter instead of time to enjoy each other.
4) My wife ordered Sushi Regular and I ordered Rainbow Roll, Tuna Roll and
Tempura Udon. The sushi came first and immediately my wife noticed a clam
sushi that was brown that should be pink. She was appalled and worried
that it was spoiled. She went to the sushi chef (who apparently didn't
speak Japanese) and demanded an explanation. The chef verified that it was
clam and didn't understand that it should be pink and not brown. Even if
it's supposed to be brown, if he knew sushi, he should have been able to explain
why it wasn't like the sushi by that name in Japan.
--This shattered our confidence in their sushi and gave us fear that we might
get sick from something that wasn't fresh. That, combined with the waiter
convinced us to leave...our date was ruined.
--We spoke to the manager and an older Japanese woman who assisted the manager,
both of which apologized and accepted our decision to walk out. However,
neither did anything to keep the waiter from chasing us into the parking lot and
demanding that we pay for the meal.
--We were infuriated and spoke very loudly that we'd never return because of how
we had been treated. Despite my Japanese wife being irate and teared-up in
front of all their customers coming in from the parking lot, the waiter
continued.
--I tried several times to explain to the waiter why we were upset. To
this point, we had been polite and not confronted the waiter about his attitude.
The waiter cut me off every time, completely uninterested in why we were not
happy and not really even interested in getting the money because when I pulled
my credit card and headed back to the restaurant, he stopped me and continued to
complain about us walking out.
--Our visit to Nikko was an entire disgrace to the Japanese people who have
always been the most polite and over-achieving restaurant managers that I've
ever seen (in Japan and in the U.S.). Nikko's look and atmosphere gives a
great Japanese feeling, but the people inside are not Japanese and have no idea
how to operate a real Japanese restaurant despite their claims to authenticity.
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